Cancellation Policy
Cancellation & Refund Policy
Applies to: single-date bookings, seasonal, and monthly plans on the marketplace
Note to Organizers: Customize the placeholders: The Ocean Grove Chamber of Commerce, oceangrovenj.com, 732-774-1391, events@oceangrovechamber.org
1. How Cancellations and Credits Work
- Vendors cancel through the vendor dashboard: https://convene.markets/dashboard
- Cancellations may be elibigible for a credit to future events. No refunds will be issued.
- Credits auto-apply to the next invoice for any event on the platform.
- Credits expire at the end of the calendar year. Unused credits are forfeited.
2. Seasonal and Monthly Vendors
No refunds, credits, or date changes for missed dates or cancellations on seasonal or monthly plans.
3. Rain Dates
If an event has a pre-scheduled rain date and the vendor cannot attend, no refunds or credits are issued for that rain date.
4. Same-Day and On-Site Communication
For cancellations within 24 hours of the event, vendors must email info@oceangrovechamber.org or call 732-774-1391 with vendor name, business name, and the date(s) to cancel.
On-site managers may not monitor email during events. Use phone/text for urgent updates.
5. Enforcement
- Vendors who do not follow this policy may be denied future bookings.
- Multiple no-shows may result in cancellation of upcoming dates without refund or credit.
7. Contact
- Questions: info@oceangrovechamber.org
- Urgent within 24 hours of event: Call 732-774-1391